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Business Capabilities
Manage and explore the organization's business capabilities
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All Capabilities
Strategic
Level 1
Level 2
Level 3
All Business Capabilities
Complete list of business capabilities across all domains and levels
Customer Relationship Management
Manage customer interactions and relationships throughout the customer lifecycle
Customer
Level 1
Strategic
Maturity:
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Product Development
Design, develop, and launch new products and services
Product
Level 1
Strategic
Maturity:
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Digital Marketing
Promote products and services through digital channels
Marketing
Level 2
Strategic
Maturity:
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Supply Chain Management
Manage the flow of goods and services from suppliers to customers
Operations
Level 1
Maturity:
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Financial Planning & Analysis
Plan, forecast, and analyze financial performance
Finance
Level 2
Maturity:
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Human Resource Management
Manage employee lifecycle, performance, and development
Support
Level 1
Maturity:
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Information Technology Management
Manage IT infrastructure, applications, and services
Support
Level 1
Maturity:
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Sales Management
Manage sales activities, pipeline, and customer acquisition
Customer
Level 2
Strategic
Maturity:
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Customer Service
Provide support and assistance to customers
Customer
Level 2
Maturity:
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Market Research
Gather and analyze market and customer data
Marketing
Level 3
Maturity:
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