Enterprise Architecture

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Business Capabilities

Manage and explore the organization's business capabilities

All Business Capabilities

Complete list of business capabilities across all domains and levels

Customer Relationship Management

Manage customer interactions and relationships throughout the customer lifecycle

CustomerLevel 1Strategic

Maturity:

Product Development

Design, develop, and launch new products and services

ProductLevel 1Strategic

Maturity:

Digital Marketing

Promote products and services through digital channels

MarketingLevel 2Strategic

Maturity:

Supply Chain Management

Manage the flow of goods and services from suppliers to customers

OperationsLevel 1

Maturity:

Financial Planning & Analysis

Plan, forecast, and analyze financial performance

FinanceLevel 2

Maturity:

Human Resource Management

Manage employee lifecycle, performance, and development

SupportLevel 1

Maturity:

Information Technology Management

Manage IT infrastructure, applications, and services

SupportLevel 1

Maturity:

Sales Management

Manage sales activities, pipeline, and customer acquisition

CustomerLevel 2Strategic

Maturity:

Customer Service

Provide support and assistance to customers

CustomerLevel 2

Maturity:

Market Research

Gather and analyze market and customer data

MarketingLevel 3

Maturity: