Enterprise Architecture

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Business Processes

End-to-end business process definitions and workflows

7

Active Processes

114

Total Steps

4

High Complexity

92%

SLA Compliance

Order-to-Cash

Active

End-to-end process from customer order to payment collection

Owner: Sales OperationsHigh Complexity12 stepsSLA: 48 hours

Procure-to-Pay

Active

Complete procurement lifecycle from requisition to payment

Owner: ProcurementHigh Complexity15 stepsSLA: 72 hours

Hire-to-Retire

Active

Employee lifecycle from recruitment to retirement

Owner: Human ResourcesMedium Complexity20 stepsSLA: Varies

Issue-to-Resolution

Active

Customer support ticket handling and resolution

Owner: Customer ServiceMedium Complexity8 stepsSLA: 24 hours

Concept-to-Launch

In Review

Product development from ideation to market launch

Owner: Product ManagementHigh Complexity25 stepsSLA: 6 months

Lead-to-Opportunity

Active

Sales lead qualification and conversion

Owner: SalesLow Complexity6 stepsSLA: 5 days

Request-to-Fulfill

Active

Internal service request handling

Owner: IT OperationsMedium Complexity10 stepsSLA: 4 hours

Plan-to-Report

Active

Financial planning and reporting cycle

Owner: FinanceHigh Complexity18 stepsSLA: Monthly