Enterprise Architecture

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Value Streams

End-to-end value delivery flows across the organization

$20.5M

Total Value Generated

5

Active Streams

85%

Avg Satisfaction

25

Total Stages

Customer Acquisition

End-to-end journey from prospect to paying customer

Awareness
Interest
Evaluation
Purchase
Onboarding

Value Generated

$2.4M

Cycle Time

45 days

Satisfaction

85%

Product Delivery

From order placement to product in customer hands

Order
Fulfillment
Shipping
Delivery
Confirmation

Value Generated

$8.1M

Cycle Time

3 days

Satisfaction

92%

Customer Support

Issue identification to resolution and follow-up

Report
Triage
Investigation
Resolution
Feedback

Value Generated

$1.2M

Cycle Time

4 hours

Satisfaction

88%

Innovation Pipeline

From idea generation to market-ready product

Ideation
Validation
Development
Testing
Launch

Value Generated

$5.6M

Cycle Time

6 months

Satisfaction

78%

Talent Management

Employee journey from recruitment to development

Attract
Recruit
Onboard
Develop
Retain

Value Generated

$3.2M

Cycle Time

90 days

Satisfaction

82%