COACH LEONARDO UNIVERSITY
⬡ ARCHAI

This is not an academic exercise. This is a fully operational demo that works with your Claude API key. It has pre-loaded data, but you can customize it with your own data. When you understand the full functionality, you will be able to use the full version as a member of Coach Leonardo University.

Claude API Key
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IT Domains
Insights
ITSM Maturity Score
2.3/5.0
Managed — Level 2
ITSM
2.3
ITAM
2.0
ITFM
2.5
DevOps
2.1
Cyber
2.7
LR
Leonardo Ramírez
Chief Enterprise Architect
→ Check our interactive agentic browser for enterprise architectureARCHAI TOGAF Studio
NexaBank Corp — What Level 2.3 ITSM Maturity Costs
$340K
Cloud waste per month
$2.1M
License exposure risk
74%
SLA compliance. Target 95%
22%
ISO 42001 — AI in prod
43/100
AI readiness score
★
ITSM Maturity Level 5 unlocks $45.3M/yr in value
AI-generated roadmaps for every domain. Level 2 → Level 3 in 90 days.
vs IT budget
Self-funding
ITSM Command Center
ITIL 4 · ServiceNow Integration · NexaBank Corp · 8,500 employees
Open Tickets
847
↑ 12% vs last week
SLA Compliance
74%
↓ 6% target 95%
P1 Incidents
3
2 new today
MTTR (avg)
4.2h
↑ 0.8h target 2h
ITIL 4 Practice Maturity
Incident Management
Level 2
Basic ticketing. SLAs defined but missed 26% of time.
Change Enablement
Level 2
Manual CAB process. Average change lead time 14 days.
Problem Management
Level 1
Reactive only. No known error database. 23% recurring incidents.
Service Catalog
Level 3
47 published services. 78% customer satisfaction. Needs self-service expansion.
Knowledge Management
Level 2
312 articles. 41% article usage rate. Low first-call resolution.
Continual Improvement
Level 2
Quarterly reviews only. No improvement register. Ad-hoc improvements.
Top Active Incidents
IDTitlePriorityAssignedDurationBusiness Impact
INC-4821Core banking API latency 400%P1Platform Team3h 42m$142K/hr revenue impact
INC-4819Mobile banking auth failure 23% usersP1Security Team5h 18m47,000 customers affected
INC-4816Data warehouse refresh job failureP1Data Team8h 05mRegulatory reporting delayed
INC-4811Printer services unavailable — Floor 12P3Desktop Team1h 30mLow impact
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✦ AI IT Advisor
Domain-aware · ARCHAI
Maturity Gap
ITSM at Level 2.3. Fastest path to Level 3: automate CAB approvals in ServiceNow. Reduces change lead time 60% in 30 days.
Critical Gap
ISO 42001 only 22% compliant. 4 AI systems in production without governance. EU AI Act exposure for credit scoring model.
Quick Win
Cloud waste $340K/month. Tagging all untagged resources this week recovers $112K/mo immediately — zero risk.
Achievement
Service Catalog at Level 3 — above average. Expand self-service to reduce ticket volume by estimated 28%.